Search This Blog

Thursday, August 11, 2016

Denton ISD Enables New HEAT Ticketing System

Denton ISD Technology is excited to announce HEAT Service Management! This new system replaces the older HEAT product. One of the features we are most excited about is the Knowledge Base. We will continue to build the Knowledge Base with relevant information for you to keep you updated on incidents, issues, and provide access to quick tutorials covering the breadth of technologies we’ve adopted and support.

Here is a quick video on how to submit a HEAT ticket or you can refer to the HEAT document for written directions

Link to the new system. This is under your browser favorites as well as the Staff Quick Links and the SSO page.

No comments:

Post a Comment